Shipping policy

Shipping Policy

Thank you for shopping with Indestructible Dog Ball. Below is everything you need to know about how we process and ship orders.

All orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping times vary depending on your location.

Please note that these are estimated delivery times and are not guaranteed.

We use trusted shipping carriers to deliver your order. The carrier used may vary depending on your location and order size.

Once your order ships, you will receive a tracking number via email.

It may take up to 24–48 hours for tracking information to update after shipment.

We are not responsible for shipping delays caused by carriers, weather conditions, or other circumstances outside of our control.

You are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen items.

If you believe your package has been lost, please contact the shipping carrier directly.

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.

Please include your order number and clear photos of the issue so we can resolve it quickly.

If you have any questions about shipping, contact us at:

support@indestructibledogball.com